Enhancing mental well-being in the workplace
FAQ
General FAQs
I'm really interested, how do I get started?
Fill in an enquiry form from the contact us section and a member of our team will be in touch to discuss how you can start to improve your workforce’s mental health.
I'm worried about my employee's mental health, what should I do?
Encourage your employee to access appropriate mental health support. In the UK this is available by GP or self-referrals to NHS mental health services. Alternatively call 111 for advice.
If the situation is considered highly urgent and there is a risk of self-harm or suicide call 999 for assistance.
The ‘Psychological Resilience When Overwhelmed’ programme is not an alternative for mental health support. If the user experiences any distress during the sessions, they are encouraged to stop immediately, and access appropriate support.
If you are not based in the UK, please contact a local mental health professional for guidance.
What payment methods do you accept?
Thrive in Mind will raise an invoice which will be emailed to you. It will contain details for bank transfer payments.
What are your privacy and confidentiality policies?
Thrive in Mind Ltd take privacy and confidentiality very seriously. We are fully GDPR compliant. Thrive in Mind Ltd is not able to view or save any of the written information that is typed onto the worksheets. Thrive in Mind will use the pre and post well-being questions to collect non identifiable, statistical information to measure the effectiveness of the programme.
For more information please view our privacy policy.
What are your business details?
Thrive in Mind Ltd is registered in England and Wales under company number 13187536 and have a registered office at Apt 2 Waverley, 18 Edgerton Rd, Huddersfield, West Yorkshire, HD3 3AD. Our main trading address is the same as our registered address.
Our professionals are regulated by the Health and Care Professions council (HCPC) www.hcpc-uk.org and the British Association for Behavioural and Cognitive Psychotherapists (BABCP) www.babcp.com
We are a member of the Federation of Small Businesses (FSB) www.fsb.org.uk
We are registered with the Information Commissioner’s Office (ICO) www.ico.org.uk
Programme FAQs
What devices can the programme be run from?
We want the user to have the best experience of the programme so have deliberately set it up to run on bigger screens which currently excludes smart phones. The programme will operate best on tablets, PCs and Laptops. It is important that the content is accessed in this manner so that it can be displayed properly, especially the more detailed sections. It can be used across Apple and Microsoft devices.
How do I know the programme will work?
The programme is based on decades of psychological theory and research. The interventions are evidenced to be effective with people experiencing mild to moderate symptoms.
Users of the programme have found it has helped them to understand their mental health and learn new and effective ways of coping.
What can I do to enable my employee to get the most out of the programme?
Encourage the user to schedule dates and times they would like to complete each of the 4 sessions in their diary so that it is booked in advance.
It is advised the user completes the programme in a private and quiet environment and completes each session in a full sitting.
The programme can only be effective if the user practices the coping skills and reflects on new learning. The user is encouraged to take notes, practice the home tasks regularly and replay past modules so that it stays fresh in mind.
How do I distribute the programme to my employees?
Once you have ordered the programme you will be emailed access to our programme allocation page. This will enable you to enter your employee’s name and email which will give them immediate access.
Why is there a delay between sessions?
Clinical evidence shows that people achieve the best outcomes when they are able to reflect on new learning and practice their newly acquired skills. We have replicated aspects of the therapy model that we use with clients every day and have placed deliberate gaps between sessions to enable time for between session practice of these skills. Practice is a key part of bringing about the change you want to see.
What information am I able to view regarding my employees data?
It is important that the user’s confidentiality is maintained at all times. Neither yourself nor Thrive in Mind Ltd will have any access to any of the written information the user inputs during the programme. This allows the user to know that their privacy is protected and to feel safe to fully engage in the programme.
From the ‘Programme Allocation Page’ you will be able to see if the user has started the programme (indicated as active) or is yet to start the programme (indicated as in-active). See privacy policy
Group FAQs
How can the groups be run?
Groups should ideally meet in person at your workplace, but remote meetings are also an option.
How many participants can attend the group?
The groups can contain between 6 and 20 participants.
Who should attend the groups?
There is something in the groups for everyone; however, the groups are leader-focused. The groups will explore the impact of mental health in the workplace and ways to improve employee mental well-being. The groups would be most beneficial for managers, directors, HR teams, well-being officers, mental health first aiders, and occupational health staff.
What are the ground rules for the group?
Participants will not be expected to share any personal information.
The group works best when everyone contributes fully with discussions and exercises.
Information disclosed to the group will not be shared outside of the group.
No references will be made to anyone who is not in the group.
Participants must arrive on time and remain for the duration of the group.
What facilities and equipment are required for a face to face group?
Please provide a room big enough to accommodate the participants.
A projector and screen would be important but not essential.
Please can participants bring a pad and paper (to take notes).
Thrive in Mind will provide the participants with handouts and copies of the power point material
How much notice do I need to give to rearrange the group?
Thrive in Mind will require a week’s notice for rearrangement or cancellation of the group. Shorter notice would lead to a loss of payment and a new invoice being issued.
Ready to improve your workforce's mental health, vitality and well-being?